Terms of Service

Effective Date: 3 October 2026

These Terms of Service ("Terms") govern your use of the Seyal application and services provided by GILI (Udyam: UDYAM-TN-02-0460437) ("we", "us", "our").

1. Service Description

Seyal is a Software-as-a-Service (SaaS) platform for employee attendance tracking, leave management, payroll processing, and workforce management. The service is designed for businesses operating in India and the United Arab Emirates. Staff working in the UAE are set up in their own organization, separate from any India organization.

2. Account Registration

• Organizations register via the mobile app by verifying the owner's phone number with OTP.
• The owner is responsible for managing employee accounts within their organization, and may give other people admin roles.
• Billing is managed by the owner. The owner may allow Super Admins to manage billing; only the owner can cancel the subscription.
• You must provide accurate information during registration.
• You are responsible for maintaining the security of your account.

3. Subscription & Pricing

• Free Trial: Every new organization receives a 60-day free trial. The trial includes most features. A small number of premium capabilities are not available during the trial; the current list is available on request.
• Paid Plans: Several plans are available, priced per employee per month, with a minimum monthly charge. Current prices and the features included in each plan are shown on the plan screen in the app.
• Changes to Pricing: We may change our prices. Existing subscribers will be notified before a change takes effect on their subscription.
• Grace Period: If payment is not received after the trial or subscription renewal date, a 3-day grace period is provided. During this period you keep access to the service and can continue to record attendance and make changes, but the features available to you are reduced to those of our lowest-priced paid plan and a warning is shown in the app. If you pay during this period, the features of the plan you were on are restored — or, if you choose a different plan, the features of that plan apply.
• Access Blocked: After the grace period expires without payment, access is limited to read-only operations until payment is completed. You can still view your data, but you cannot record attendance, run payroll, or make other changes. Your data is not deleted.
• Downgrading: If you move to a lower plan, features not included in that plan stop being available. Data created while on a higher plan is retained and becomes available again if you upgrade.
• Payments are processed securely via Razorpay.

4. Acceptable Use

You agree to:

• Use the service solely for legitimate business purposes (employee attendance and workforce management).
• Not misuse, sell, or improperly share employee personal data collected through the service.
• Comply with all applicable Indian labour laws including the Factories Act, Shops & Establishments Act, and data protection regulations.
• Not attempt to reverse-engineer, exploit, or disrupt the service.
• Not use the service for any illegal or unauthorized purpose.
• Before turning on face verification or live location tracking, tell your employees that it will be used, why, and that agreeing to it is a condition of punching in through the app while it is on. Make sure you have a lawful basis to require it, and arrange another way for an employee to record attendance where the law requires it.
• Use live location tracking only to see where staff are during working hours, for work purposes, and not to monitor employees outside work.
• Use face reference photographs only for verifying attendance within the service, and not for any other purpose.
• Inform your employees where you have enabled device binding, so that they understand why a punch from an unregistered phone is refused.

5. Data Ownership

• Your organization retains ownership of all employee data entered into the service.
• We act as a data processor on behalf of your organization (the data controller).
• Face data and live location are based on each employee's own agreement. Face reference photographs, face comparison results and live location are processed on the basis of each employee's own consent. An employee may withdraw that consent at any time, and their face reference photographs are then deleted. An employer cannot consent on an employee's behalf or override a withdrawal. While the employer keeps the feature on, an employee who withdraws cannot punch in through the app. Attendance records are not affected by a withdrawal.
• Upon subscription cancellation or account deletion, you may request export of your data.

6. Termination

• The owner may cancel the subscription at any time through the app.
• We may suspend or terminate your account for violation of these Terms, non-payment, or abuse of the service.
• On termination, your data will be retained for 30 days to allow data export. After that period, personally identifiable information is deleted. Anonymized attendance and payroll records may be retained for up to 8 years where Indian labour law requires it, as described in our Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by law:

• The service is provided "as is" without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of the service.
• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

9. Changes to Terms

We may update these Terms from time to time. Changes will be communicated via the app or email. Continued use of the service after changes constitutes acceptance of the updated Terms.